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Customer Service Center 16990 Banque du Caire provides distinguished banking services through the Customer Service Center that enables you to carry out numerous banking transactions with full confidentiality and privacy 24 hours a day inside the Arab Republic of Egypt and abroad through the banking voice service system as well as through a group of efficient officers of the Customer Service Department. First : Services Provided through the Voice Service System (Automatic
Reply Services) Account Services : * Balance inquiry * Inquiring about the last 5 transactions carried out in the account. * Transfer among accounts. * Account statement request * Cheque book request * Changing the password Payments Settlement Services : * Settlement of the Visa Card bills. * Settlement of the MasterCard bills. * Settlement of Vodafone bills. Second : Services Provided through the Officers of the Customer
Service Department (Personal Reply Services) Credit Card Services : * Inquiring about the used balance and the balance available on the card. * Inquiring about the amount due on the card (minimum payment - due date - total indebtedness). * Inquiring about the details of the last 10 transactions using the card. * Inquiring about the settlement operations. * Inquiring about suspended operations on the card. Different Banking Products & Services
: * Inquiring about small loans. * Inquiring about the loans granted to the employees of the government, the public sector, the business sector and employees of the private sector. * Inquiring about the credit card (Visa Card - MasterCard). * Inquiring about the saving vessels (deposits - certificates - saving accounts). * Inquiring about Banque du Caire First Mutual Fund. Incoming Draft Services : * Inquiring about the incoming draft. * Notifying our customers of incoming drafts. Replying to the Customers' Inquiries about : * The addresses and telephone numbers of branches. * Locations of automatic teller machines. * Currencies' rates of exchange. Operating the voice service to new subscribers
Receiving the proposals and complaints of customersBusiness Hours of Customer
Service Centers : * Voice service system (automatic reply) 24 hours a day 7 days a week. * Customer service from 8:00 a.m. until 12 a.m. Manner of Subscribing to Customer Service
System : Proceed to the Customer Service Officers at the branches of the Bank spread in all parts of the Republic to fill in the subscription application form. For more information call 16990. Privileges of Customer Service Centers : * They avoid our customers the trouble of branches pressure and crowdedness. * The quick achievement of your banking transactions. * Available in any place in the world. * Available 24 hours a day, 7 days a week. * Save to our customers effort, time and money. * The adoption of our customers' proposals and the quick solving of their complaints. For the Protection of our Customers : Serving our customers is our primary target, and the respect of their privacy is an important matter to us. Our duty is to maintain the confidentiality of any information related to their banking transactions; accordingly, in order to avoid any errors that could occur, we would appreciate observing the following : * Cooperating with the Customer Service Officers in order to verify some personal data concerning you. * Not to disclose (give) the PIN to any person even if he was a relative, a friend or one of the staff of Banque du Caire. * Avoid writing the PIN on any of your papers and memorizing it. * Selecting a PIN that could not be expected and avoid your personal numbers such as the telephone number and the date of birth. * Avoiding the selection of ascending numbers or (1234) or Repetitive ones (4444). * We always advise to change the PIN from time to time regularly. * Not to depend on third party in executing your banking transactions.
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